PRIVACY POLICY
Our Commitment to Your Confidentiality
Your privacy is extremely important to us. At Shadow Steps & Co. Pty Ltd, we consider trust to be one of our most valuable assets. We will always protect your information and ensure it is used only in ways that you would reasonably expect.
Why We Collect Personal Information
Shadow Steps & Co. Pty Ltd only collects the personal information that is necessary for us to provide our investigation services or respond to your enquiry.
We may collect information to:
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Service and administer client matters
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Assess and process enquiries, requests, or applications
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Conduct lawful investigations under common and statutory laws
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Complete due diligence, verification, and compliance checks
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Provide updates, reports, or communication relevant to a case
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Meet legal, regulatory, or contractual obligations
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Support insurance claims, workplace matters, civil disputes, or other lawful purposes
We will not collect information that is unnecessary for our business functions.
Our Commitment to You
We are committed to maintaining the highest standards of confidentiality and security. Shadow Steps & Co. Pty Ltd will:
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Safeguard your information using strict security procedures
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Limit the use of your information to what is required to deliver our services
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Never disclose information to external parties without your authorisation or unless required by law
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Maintain full control over the confidentiality of all client information
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Ensure any third-party service providers meet our privacy standards
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Continually review our privacy practices to ensure compliance with Australian law
How Information is Collected and Stored
We may collect your personal information through:
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Telephone conversations
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Email or online enquiry forms
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In-person meetings or interviews
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Documents provided by clients
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Lawful third-party sources relevant to an investigation
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Publicly available information
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Professional experts, assessors, or service providers assisting with a matter
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Security Measures
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Shadow Steps & Co Pty Ltd takes reasonable steps to protect all personal and sensitive information from misuse, loss, unauthorised access, modification, or disclosure.
We use a combination of physical, electronic, and administrative safeguards appropriate to the nature of the information we hold. These measures may include:
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Controlled access to files and information
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Secure digital storage systems with restricted permissions
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Up-to-date cybersecurity protections
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Staff training on privacy and confidentiality obligations
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Secure handling and disposal of information when no longer required
We continuously review our security processes to ensure they remain appropriate and compliant with privacy obligations. While we take reasonable precautions, no method of storage or transmission over the internet can be guaranteed as completely secure.
Disclaimer for Shadow Steps & Co. Pty Ltd
All clients acknowledge that it is their responsibility to comply with applicable laws in their State or Territory when engaging our services.
By engaging our services, the client acknowledges and warrants that:
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They have obtained, or had the opportunity to obtain, appropriate legal advice regarding the use of investigation services
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The services will be used only for lawful purposes
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They indemnify Shadow Steps & Co. Pty Ltd against any claim, demand, or legal action arising from unlawful use of the service
To the maximum extent permitted by law:
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Shadow Steps & Co. Pty Ltd and its directors, employees, and affiliates accept no responsibility for loss, damage, or consequences arising from the use or misuse of information
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We are not liable for any direct, indirect, incidental, or consequential damages resulting from reliance on our services or information provided
Clients use this service at their own risk, and no warranty is provided regarding the outcome or accuracy of investigative activities, subject to legal requirements.